By Adam Carter | Chief| Carmalk Consulting | www.carmalkconsulting.com.au
Is the club you belong to struggling & not on track?
Do you know who your customer is & what they want & how to engage with them?
What makes a great digital strategy?
How do you make a customer experience more fun?
Embrace social media to engage the fan
The key is to keep your radar fine-tuned & monitor member & attendance usage & use that information as an important guide for engagement.
Staff need to get to know customers' habits, likes and dislikes, & provide service accordingly. Personalisation is a key differentiator & a goal worth working towards.
What can your club do for you?
Get on track today.
#strategy #getontrack #TTC #racingfan